Privacy Policy for OverLoad Last Updated:
September 27, 2025
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1. Information We Collect
When you play OverLoad, we may collect the following types of information:
- Account Information
If you sign in using a third-party service (such as PlayFab, Photon, Meta, or Steam), we may receive your username, user ID, and account details necessary to provide online features.
- Gameplay Data
Information about your progress, stats, items, skins, achievements, and match history.- Device Information
Hardware identifiers, VR headset model, operating system, and performance data used to improve compatibility and optimize gameplay.
- Network Data
IP address, region, and connection details to provide multiplayer networking, matchmaking, and security.
- Optional Communications
If you contact us (for support, bug reports, or feedback), we may collect your email address and any information you provide.
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2. How We Use Your Information
We use the information collected for purposes such as;
- Delivering and improving game functionality and performance.
- Enabling multiplayer features, matchmaking, and friend systems.
- Saving your progress, items, and customization across sessions.
- Preventing cheating, fraud, and misuse of the service.
- Providing customer support and responding to inquiries.
- Analyzing gameplay trends to develop new features and content.
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3. Sharing of Information
We do not sell or rent your personal information. However, we may share limited data with:
- Service Providers
Third-party partners (e.g., Photon, PlayFab, Meta, Steam) that help us run online services.
- Legal Requirements
If required by law or legal process, or to protect our rights, safety, or other players.
- Business Transfers
In the event of a merger, acquisition, or restructuring, your data may be transferred as part of that transaction.
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4. Data Storage & Security
- Data is stored securely on our servers and with our trusted service providers.
- We apply reasonable security measures to protect against unauthorized access, but no system is 100% secure.
- Online features may require data transfer to servers outside your country.
5. Player Rights
Depending on your location, you may have rights to:- Access, update, or delete certain personal information.
- Restrict or object to certain processing.
- Request a copy of your data.
To exercise these rights, please contact us at [your support email].
6. Children’s Privacy
OverLoad is not directed toward children under 13 (or the minimum age in your region). We do not knowingly collect data from children. If you believe we have, please contact us to have it removed.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a new “Last Updated” date. Continued use of OverLoad after changes means you accept the updated policy.
8. Data Deletion Rights
You have the right to request deletion of your personal data at any time, regardless of your geographic location.
To request deletion of your data, please contact us at: 📧 [WestValentine@5vstudios.com]
We will confirm your request and delete your data within a reasonable timeframe, unless retention is legally required.
9. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us:
Email: [Westvalentine@5vstudios.com]
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Since OverLoad uses third-party services, please review their privacy policies as well:
- PlayFab: https://playfab.com/terms/
- Photon Engine: https://dashboard.photonengine.com/en/Account/PrivacyAndCookiePolicy
- Meta (Oculus): https://www.meta.com/legal/privacy-center/
