Privacy Policy for OverLoad
Last Updated: September 27, 2025
1. Information We Collect
Account Information
If you sign in using a third-party service (such as PlayFab, Photon, Meta, Steam, or other authentication providers), we may receive your username, user ID, and account details necessary to provide online functionality.
Gameplay Data
Information related to your gameplay including player progress, statistics and achievements, inventory, items, skins, match history, and leaderboard data.
Device Information
Information about the hardware and software used to run the game including VR headset model, device identifiers, operating system, and graphics or performance data. This helps improve compatibility and optimize performance.
Network Data
Information necessary to support online gameplay including IP address, approximate region or server location, and network connection information.
Security & Anti-Cheat Data
To maintain fair gameplay and protect the integrity of OverLoad, we may collect technical data used to detect cheating or manipulation including game file integrity checks, runtime behavior related to exploit attempts, unauthorized modifications to game files or assets, and security events related to cheating, hacking, or abuse.
Optional Communications
If you contact us for support, bug reports, or feedback, we may collect your email address and any information you choose to provide.
2. How We Use Your Information
Operating and improving the game
Enabling multiplayer networking and matchmaking
Saving player progress and items
Maintaining leaderboards and statistics
Preventing cheating, fraud, and abuse
Maintaining game security and integrity
Providing customer support
Analyzing gameplay trends to improve the game
3. Sharing of Information
We do not sell or rent your personal information.
Service Providers
Trusted third-party partners that help operate the game’s infrastructure and services.
Security Providers
Certain technical data may be processed by anti-cheat or security providers to help detect cheating or protect the game environment.
Legal Compliance
We may disclose information if required by law or legal process, or to protect the safety and rights of players or our services.
Business Transfers
If the game or studio is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction.
4. Data Storage & Security
Data is stored securely on our systems or through trusted service providers.
We use reasonable safeguards to protect user data.
Security monitoring systems may analyze gameplay activity to detect cheating or exploitation.
No online service can guarantee complete security.
Online services may involve data transfers to servers outside your country.
5. Player Rights
Depending on your location, you may have rights regarding your personal data including accessing, correcting, deleting, or requesting a copy of your data.
To exercise these rights contact:
WestValentine@5vstudios.com
6. California Privacy Rights (CCPA)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to know what data is collected and the right to request deletion of your data.
OverLoad does not sell personal information.
7. International Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, you may have rights under data protection laws such as the General Data Protection Regulation (GDPR).
8. Children’s Privacy
OverLoad is not intended for children under 13 years old. We do not knowingly collect personal information from children.
9. Data Deletion Requests
You may request deletion of your personal data at any time by contacting:
WestValentine@5vstudios.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of OverLoad after updates means you accept the revised policy.
11. Contact Us
Email: WestValentine@5vstudios.com
Third‑Party Privacy Policies
PlayFab
https://playfab.com/terms/
Photon Engine
https://www.photonengine.com/privacy
Meta (Oculus)
https://www.meta.com/legal/privacy-center/
Tomahawk Anti-Cheat / Security Services
https://tomahawk.gg/
